TERMS & CONDITIONS
Total Travel Management Pty Limited (TTM) is a Professional Travel Provider and Advisor and is an Affiliate of My Travel Group and operates under the Travel Industry Designator Service (TIDS) provided by IATA.
An agency identification program that allows the bookings of travel sales intermediaries to be recognized by industry suppliers from airlines, hotel & resort chains, cruise lines, car rental companies, theme parks, and rail companies.
A travel intermediary that has been accepted into the TIDS program has been properly vetted by IATA, meets all industry requirements, and can access a broad supplier network to book travel and receive commissions.
TTM is paid commission by some suppliers to act on their behalf. Where commissions are not provided or are minimal a service fee may apply. In the event of cancellation for any reason these commissions and service fees are Non-Refundable.
These Booking Conditions apply to the person making the booking and all other persons on whose behalf the booking is made.
Please read these Booking Conditions carefully as they apply to all bookings made through TTM. TTM and its employees act as an agent on behalf of all of the suppliers used to make your bookings. These suppliers include but are not limited to airlines, tour and cruise operators, car rental companies, rail operators and accommodation providers.
When making bookings, you are entering into a contract with these suppliers and their terms and conditions then apply to your booking. Copies of those terms and conditions are available for you upon request.
All persons making the booking must be a minimum of 18 years and have the authority to make the booking on behalf of others in the party. The person making the booking must also provide a copy of these booking conditions to the other members of the party.
Upon receipt of either the deposit or full payment (whichever is applicable), a contract then exists between you and the supplier. It is ultimately the responsibility of the supplier to provide you with the services that you have booked and paid for.
Spelling of Names and Documentation
Please ensure that the spelling of all names is correct and match the details exactly as shown on your passport(s). It is your responsibility to advise us of the correct information at the time of booking, as you will incur substantial costs to amend details at a later stage if the information you supplied was incorrect. A copy of your passport should be provided.
Whilst every effort is made to ensure that the prices quoted to you are correct; TTM acts only as an agent and as such is reliant on information provided from the suppliers used. Should TTM become aware of any price increases on the balance of funds owed to suppliers, we will endeavour to give you the opportunity to pay the balance of your travel and therefore avoid the price increase. Should price increases be applied by suppliers without notice to TTM, these increases will be applied to the balance of your monies owed on your booking. All suppliers reserve the right to increase prices when currency fluctuations occur.
All airlines are subject to strict conditions regarding amendment, cancellations, and refunds. When making bookings, TTM will advise such conditions and ensure any airfares booked are in fact suitable for your needs.
All International and domestic airlines issued are electronic tickets called e tickets. All passengers travelling on an e ticket will be required to produce photo identification at check in and in some cases, a copy of the credit card used to pay for the reservation. It is recommended that you print your electronic ticket and carry the copy with you as this may be required at check in or at immigration and is proof of purchase.
Airlines have the right to change their schedules, often on short notice. Airlines also reserve the right to change equipment without notice therefore we are unable to guarantee seating allocated on your behalf.
We understand the need to alter your travel plans however once tickets and documents are issued, penalties will apply. These supplier-imposed fees along with our own fees will be passed onto you at the time of the change.
Should you cancel your booking; cancellation fees will be charged by both TTM and any suppliers used. These cancellation fees will depend on the conditions of the suppliers. TTM will not be able to provide a refund until such time as any funds have been received from suppliers. Should suppliers issue any refund due directly to your credit card, TTM will charge their cancellation penalty separately to the nominated credit card.
TTM acts as an agent for suppliers and therefore accepts no liability for any loss or damage occasioned by the negligence of such suppliers. We accept no liability in respect of illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products.
TTM strongly recommends that you take out comprehensive travel insurance at the time of paying a deposit. The policy should provide cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary. False disclosure to the insurance company resulting in non-payment of claims is the responsibility of the person applying for the policy.
Vaccinations or some medications are required for certain destinations. Please contact your local doctor who will advise you on these requirements or visit the World Health Organization at the following site www.who.int.
There will be occasions when TTM may charge service fees for bookings made on behalf of our clients. This is including and not limited to online airfares, frequent flyer or redemption tickets using points or accommodation, cruises, tours etc through online agencies. These charges will be at TTM’s discretion and will be advised at time of booking.
Our quotations are for the sole use of you our client and are not being shared with other travel providers.
Payment by Credit Cards
Surcharges may apply to payments made by credit card to cover the cost of merchant fees. If the surcharge is itemised on your account, you agree that you will not take steps to dispute your payment to TTM with your credit card provider.
Passport and Visas
It is your sole responsibility to ensure you have a valid passport at the time of travelling and that you hold all necessary visas and permits. Please also ensure all children and infants have a valid passport. Validity restrictions may apply depending on country of issue. Should you be travelling on anything other than an Australian Passport, then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia.
If you have cause for complaint while you are travelling you should bring it to the attention of TTM immediately and we will do our best to rectify the situation. Delay in reporting a complaint may reduce our effectiveness to alleviate the situation. It is unreasonable to take no action whilst you are travelling then send a letter of complaint upon return. Regardless, we will endeavour to address any complaints within 14 days of receiving such information.
TTM reserves the right to alter these terms and conditions at any time.